Frequently Asked Questions
Everything you need to know about shopping with Colibri.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is Colibri's return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.
Do you offer international shipping?
Yes, Colibri ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials sustainably sourced?
At Colibri, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade certified factories for our collections.